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WELCOME TO MAHARASHTRA WATCH CO. & OPTICS
RETURN AND REFUND POLICY
DEFECTIVE/INCORRECT
PRODUCT REPLACEMENTS:
1. Customer can notify us of any defects in the product or
incorrectly shipped at the time of delivery or within 48 hours of receipt of
the product. Customer may either email our Customer Service team at info@maharashtrawatchco.com or request a call back from our website at www.maharashtrawatchco.com.
2.
The customer will need to send the
defective/incorrect product back to us within 10 days from the date of
delivery.
3.
To return the product(s) a courier pickup will
be scheduled with our courier partner. Please note that if you have
agreed a time for pick up, and the courier fails to find you at the address,
there will be Rs 100 deduction from the amount to be refunded.
4. The product is returned to us
with:
·
Customer invoice
·
All its original
packaging and accessories, including the box, manufacturer's packaging if any,
dust-bags, warranty cards, authenticity labels and all other items originally
included with the product(s) delivered
·
And is unused
condition
5.
As soon as we have received the product, we
will ship you the replacement. The customer will receive an email when a
replacement has been shipped out.
6. In the event that the product
received back by us does not meet the specifications above, or any of the below
apply, then the product can neither be replaced, nor can a refund be provided.
·
Product(s) is damaged
due to use or misuse
·
Product has a manufacturing
defect, but has been used
·
Product has been
tampered with or there are missing serial numbers
7.
In the event that a replacement is not
available in stock. We will offer the customer credit or a full cash refund.
8.
In the event that a replacement is available in
stock, and customer does not want a replacement, we will offer a full credit
note of the same value which you can use within the next 6 months.
9. Needless to say, we can offer
to replace only product(s) purchased from www.maharashtrawatchco.com Please note that we
will acknowledge that we shipped the incorrect product(s) to the customer, or
that the product (s) was damaged in transit only if :-
·
The customer
identifies it at the point of delivery, and informs the courier
·
or the customer
thereafter informs us within 48 hours of receipt of the product(s)
·
In conjunction with
the above points and the product on arrival is defective or not as per
specification, the customer may be requested to upload the pictures of the
product
RETURN/CANCELLATION OF A PRODUCT YOU
NO LONGER WANT
1)
Customer can cancel an order in one of two ways listed below.
·
Use the online form
·
or Email us at support@maharashtrawatchco.com
·
A customer can cancel
an order which has already been shipped, by one of the following ways:
o
If product has been
shipped but has not yet been delivered, contact Customer Support and inform
them of the same
o
If despite informing
us, since the package has already left for customer’s address, the customer may
return the product through the same courier (ie do not accept the package)
o
If the customer has
received the order, and are now wanting to cancel (ie return the product), then
above steps need to be followed (Reference 1.1, 1.2.)
2) The customer may return any
product that they may have received as long as.
·
The product(s) is
unused.
The product is retuned in its original condition i.e. the product(s) is
returned to us with all its original packaging and accessories, including the
box, manufacturer's packaging if any, dustbags, warranty cards, authenticity
labels and all other items originally included with the product(s) delivered.
PLEASE NOTE:
To maintain our high
standard of hygiene and professional service, we shall accept returns of all
items except the following.
WRITE THE CATEGORY OF THOSE PRODUCTS THAT WE CAN’T ACCEPT FOR RETURN OR CANCELLATION. ( FOR EXAMPLE THIRD PART PRODUCTS OR OFFICIAL COMPANY PRODUCTS LIKE SMART WATCHES, BEAUTY & GROOMING, APPLIANCES )